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Zerorez® New Mexico FAQs

Zerorez® New Mexico FAQs

Frequently Asked Questions by Zerorez New Mexico regarding both carpet cleaning service standards as well as specific questions and answers regarding Zerorez New Mexico's cleaning process.

Zerorez® New Mexico FAQ's

WHAT IS ZrWATER®?

ZEROREZ® cleaning services are based on our unique ZrClean™ technology.  Our ZrClean™ technology employs ZrWater® which is...
ZEROREZ® cleaning services are based on our unique ZrClean™ technology.  Our ZrClean™ technology employs ZrWater® which is enhanced water that is softened and electrolyzed creating a powerful cleaning solution without adding harmful detergents or chemicals. Soap and detergent residues can bond to the carpet fibers and continue to attract dust and dirt making your carpet re-soil quickly. Using Zerorez Carpet Cleaners means your carpets stay cleaner longer and dry faster.

I Have had My Carpet Cleaned Before and it Took Days to Dry. How Long Will it Take the Carpet to Dry?

At ZEROREZ we add steps to our carpet cleaning process most carpet cleaners do not include which helps reduce the dry time. By pretreating and...
At ZEROREZ we add steps to our carpet cleaning process most carpet cleaners do not include which helps reduce the dry time. By pretreating and preparing the carpet fibers for cleaning, we reduce the amount of water it takes to completely rinse the carpet clean. We take extra vacuum stokes to remove as much excess moisture as possible and we set up specially designed fans (air movers) as we clean in order to increase airflow and reduce the dry time. Our typical dry time is between 4 to 8 hours, but dry time can be affected by the temperature and humidity inside the home. It is completely safe to walk on the carpet as long as you’re comfortable with the cleanliness of your feet. Feel free to ask your service technician for a complimentary pair of shoe coverings.

Does Zerorez New Mexico Provide a Service Guarantee? What does it Cover?

ZEROREZ offers a thirty-day Gotta Love It Guarantee®! If you are unsatisfied for any reason within 30 days after your carpet cleaning, we will gladly...
ZEROREZ offers a thirty-day Gotta Love It Guarantee®! If you are unsatisfied for any reason within 30 days after your carpet cleaning, we will gladly return to your home and re-clean the areas you are not happy with.

How Does ZEROREZ New Mexico Charge for Carpet Cleaning?

Our prices for carpet cleaning are both, by the room with a maximum room size up to 250 square feet. Other areas like hallways, stairwells, bathrooms, areas...
Our prices for carpet cleaning are both, by the room with a maximum room size up to 250 square feet. Other areas like hallways, stairwells, bathrooms, areas rugs, etc., are priced differently than the room rate. Some prices may be found on our website: https://www.zeroreznm.com/pricing-specials. In addition, we offer a new special promo every month. For an estimate, please call (505) 585-5053.

Does ZEROREZ only Clean Carpets?

The ZEROREZ ZrClean™ cleaning process works incredibly well on all surfaces making us proud to offer the following services: Carpet Cleaning,...
The ZEROREZ ZrClean™ cleaning process works incredibly well on all surfaces making us proud to offer the following services: Carpet Cleaning, Area Rug Cleaning, Upholstery Cleaning, Mattress Cleaning, Carpet and Upholstery Fabric Protector, Tile and Grout Cleaning and Sealing, Stone and Granite Cleaning and Sealing and Pet/Odor Treatment. Additional information regarding the services Zerorez New Mexico offers may be found on their website: https://www.zeroreznm.com/.

Is A Fabric Protector Applied To The Carpet?

The application of Fabric Protector is an additional service we offer. Most carpet manufacturers apply a topical fiber protector to their carpets during...
The application of Fabric Protector is an additional service we offer. Most carpet manufacturers apply a topical fiber protector to their carpets during manufacturing. With time, this added layer of protector could be worn down or removed with cleaning, vacuuming and general foot traffic.  As the protectant is worn off, your carpet’s ability to resist soiling and staining would be reduced, allowing spots and spills to become stains. Once a spot becomes a stain it is no longer removable as it has permanently penetrated the carpet fibers. ZEROREZ New Mexico uses the industry’s best protectant that can be applied to the carpet after it has been cleaned. Additional information regarding this service can be found online at https://www.zeroreznm.com/carpet-cleaned-and-protected or by calling (505) 585-5053.

How Does Zerorez Treat Pet Stains and Odors?

ZEROREZ understands that pet accidents happen, causing odor and discoloration on your floor coverings. If not properly treated, biological matter such...
ZEROREZ understands that pet accidents happen, causing odor and discoloration on your floor coverings. If not properly treated, biological matter such as urine, can create a breeding ground for bacteria and an unhealthy environment. Our Pet and Odor Treatments do have an additional cost that the technician would review with you prior to beginning treatment. If there is concern over a biological issue we will inspect the carpet with a special UV light that helps illuminate contaminates in the carpet. Zerorez New Mexico's technicians are trained and certified and will review the condition of the carpet, the severity of the biological contamination, and determine the best options for treatment.  Any service recommended by a technician is optional. If you decline a recommended pet treatment it would void our 30-day Gotta Love It Guarantee® for that area of your home. Our technicians will be able to discuss all the options, costs and solutions with you when they inspect your home and review the existing conditions.

What Can You Do About Residue Left Behind from a “Do it Yourself” Cleaning/Spot Treatment or Other Carpet Cleaning Companies?

Harmful soaps and detergents left behind by “Do it Yourself” spotting chemicals or improper cleaning techniques can create a sticky mess. Soaps and...
Harmful soaps and detergents left behind by “Do it Yourself” spotting chemicals or improper cleaning techniques can create a sticky mess. Soaps and detergents are engineered to attract dust and dirt and if left in your carpet, they will continue to attract dust and dirt making your carpet re-soil quickly. The next carpet cleaner (if it is not ZEROREZ) will most likely add a new layer of sticky soaps and detergents to your carpet, thereby compounding the problem. What is needed is to neutralize and remove the sticky residue that has been left behind. ZEROREZ’s carpet pre-conditioner is engineered without soaps and detergents so we do not add to the problem. By pre-treating and agitating the carpet, we start to break down the residues in your carpet. Thoroughly rinsing the carpet with our patented wand and ZrWater we are able to flush out a lot of the existing soils and soapy residue. Depending on the level of residue that has bonded to your carpet fibers, multiple cleanings may be required to break it all down. After cleaning with the ZEROREZ cleaning process, it is important to not add new soaps or detergents back into the carpet. We can provide bottles of our carpet-friendly spotting agents and our Zr Clean™ for your future spotting needs. We will refill the bottles anytime we come back to clean your carpet, upholstery or hard surfaces, free of charge.

Does Zerorez New Mexico Clean Area Rugs?

We can clean many types of area rugs in your home as long as there are not biological issues in the rug (such as urine, blood, feces or vomit) and there is...
We can clean many types of area rugs in your home as long as there are not biological issues in the rug (such as urine, blood, feces or vomit) and there is an appropriate surface to clean them on. For example we would not want to clean an area rug on top of your beautiful hardwood floors. We also have the option to clean rugs in our shop and return them to you at a scheduled date (7-10 days). Call Zerorez New Mexico (505) 585-5053 to get additional information and a quote.

What Days and Hours is Zerorez New Mexico Open?

We are open Monday to Friday 7:30am-5pm and Saturday 9-2pm. For questions regarding our service(s) and/or to schedule an appointment, please call our office...
We are open Monday to Friday 7:30am-5pm and Saturday 9-2pm. For questions regarding our service(s) and/or to schedule an appointment, please call our office at (505) 585-5053.

How Should I Prepare before Zerorez Arrives to Clean my Carpets?

A few days before your appointment we will send you an email with some helpful tips about your cleaning experience. Before we arrive for your appointment:1....
A few days before your appointment we will send you an email with some helpful tips about your cleaning experience. Before we arrive for your appointment:
1. We ask that you thoroughly vacuum the areas we will be cleaning and if you are unable to vacuum please let us know in advance.
     - If you need us to vacuum for you, there will be a small fee for this service.
2. We run a single person crew, so we ask that you move the furniture that you want moved. If you need us to move the furniture please let us know ahead of time so we can be prepared.
    - If you need assistance with moving some furniture, we do not move anything over 50lbs including large or heavy furniture like pianos, entertainment centers, bookcases, large beds or other similarly heavy items. We also do not move electronics (TV's, game systems, computers, lamps, etc.) A fee may be added if appropriate.

Will I be Charged a Cancellation Fee?

No. We understand life is busy and unexpected things can change your schedule. If you need to reschedule, please call so our Customer Service...
No. We understand life is busy and unexpected things can change your schedule. If you need to reschedule, please call so our Customer Service Representatives can help you select a better day/time. We do appreciate you giving us as much notice as possible (preferably a couple of days) so that we can adjust our schedule to accommodate the change.

Am I Required to be Home When or While the Zerorez Technician is Cleaning?

We do appreciate having someone there to confirm the areas that will be cleaned, discuss options and address any concerns we may encounter during the...
We do appreciate having someone there to confirm the areas that will be cleaned, discuss options and address any concerns we may encounter during the service. It is preferred that you or someone of accountable age be home during your appointment, but it is not required. All of our Service Technicians are employees, not sub-contractors and we are fully insured. Normally we collect payment when we have completed the work so if you are not going to be home, please make arrangements with our Customer Service Representative so we can gain access to the property (keys, codes and how we lock up when we are done) and make payment arrangements.

How Often is Professional Carpet Cleaning Recommended?

How often your home or office needs to be cleaned is an individual and personal thing. Each property is different including type of traffic and use, number...
How often your home or office needs to be cleaned is an individual and personal thing. Each property is different including type of traffic and use, number of people, pets, outdoor environment, etc., that contribute to the cleaning cycle. Most Carpet Manufacturers require you to have your carpets cleaned using Hot Water Extraction (HWE) every 12 to 18 months in order to maintain their warranty. The ZEROREZ cleaning process includes HWE so using ZEROREZ carpet cleaners would assist you with maintaining your carpet’s warranty. Cleaning more frequently will extend the life of your carpet and saves you money.

Will Zerorez Move Electronics or Large Items or Breakables?

We ask that you have all the small items you want out of the room before we arrive to clean.1. Due to liability concerns, we do not move anything over 50lbs...
We ask that you have all the small items you want out of the room before we arrive to clean.
1. Due to liability concerns, we do not move anything over 50lbs including large or heavy furniture like pianos, entertainment centers, bookcases, large beds or other similarly heavy items.
2. We do not move breakable items or electronics like televisions, game systems, computers, lamps, etc.
Your technician will do a great job cleaning around any items left in the room.

Hours of Service

Day of Week

Time

Mon-Fri 7:30am-5pm
Sat 9:00am-2pm
Sun Closed

Service Areas

Zerorez New Mexico Carpet Cleaning proudly serves Albuquerque, Rio Rancho, Corrales, Placitas, Santa Fe and Los Lunas.

Albuquerque
Rio Rancho
Santa Fe
Los Lunas